Refund policy

• Personalized products are non-returnable unless the item arrives damaged, defective, or we made an error with your personalization.
• Non-personalized items may be returned within 30 days of delivery in unused, original condition.
• Buyers are responsible for return shipping costs unless the return is due to our error or a defective item.
• If incorrect personalization information (such as spelling or dates) is provided by the customer, a replacement requires a new order.
• If your order arrives damaged, please contact us within 7 days and include photos of the item and packaging.